Delivery Info

Courier companies do not deliver to P.O. Boxes or the post office, please provide a physical street address,
thank you.

Time Frame for delivery?

The table below is based on orders which have been placed and paid on a working day before 14:00.

Major Centres Below 5kg Above 5kg
Bloemfontein 1 – 2 working days 1 – 3 working days
Cape Town 2 – 3 2 – 3
Durban 1 – 2 1 – 2
East London 2 – 3 2 – 3
George 2 – 3 2 – 3
Johannesburg 1 – 2 working days 1 – 2
Kimberly 1 – 2 1 – 3
Nelspruit 1 – 2 1 – 3
Pietermaritzburg 1 – 2 1 – 2
Polokwane 1 – 2 1 – 3
Port Elizabeth 2 – 3 2 – 3
Pretoria 1 – 2 working days 1 – 2
Richards Bay 1 – 2 1 – 3
Outlying Areas
All 1 – 2 working days 2 – 3 working days
Extreme Remote Areas
All 2 – 3 working days 2 – 4 working days

 

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which
influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:30. Please ensure that someone is present at
the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.

My parcel is delayed what should I do?

All our parcel deliveries are done via third party courier companies and the post office. This means that we
cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers
immediately.

Please do not contact the courier company or the post office to enquire about your parcel.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our
delayed parcels.

Please send an email to info@thesupplementmill.com and we will follow-up with the courier company or the
post office.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving or collecting your parcel.

Courier delivery
Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when
receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may
sign on your behalf.

We please ask that someone be present at the delivery address during working hours to receive the parcel.

Post office collection
When collecting your parcel at the post office please bring your Parcel ID which you received in the shipping
email together with a form of ID (passport, ID book, driver’s license)

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